Support

For help with a sync, a connection problem, billing, or a question about privacy or licensing.

What to include

A request moves faster with these details:

• Your Salesforce organisation ID and the QuickBooks Online company name.
• The Bindery package version, from Setup, then Installed Packages.
• The record type and identifier involved, such as an invoice number.
• The time of the failed run, with the time zone.
• The error text, or a screenshot of the sync log entry.

Please do not send passwords, OAuth tokens, or full customer lists by email. If we need to see data, we will tell you how to share it safely.

Disconnecting a QuickBooks Online company

You can disconnect at any time, from either side. Either route revokes Bindery's access tokens at Intuit immediately, and Bindery stops making calls for that company.

• In Bindery: Bindery Setup, then Connections, then Disconnect against the company.
• In QuickBooks Online: the Apps tab, then My Apps, then Disconnect against Bindery.

Records Bindery has already written to QuickBooks Online or Salesforce are yours and are left untouched. Uninstalling the managed package removes Bindery's objects and stored credentials from your Salesforce org. See the Privacy Policy for what is retained after that, and for how to request deletion of the account data we hold.

Reporting a vulnerability

Write to aman@kshiprex.com with enough detail to reproduce the issue. We acknowledge reports within two business days. Please give us a reasonable period to fix the issue before disclosing it, and please do not run intrusive tests against production systems without written agreement.